Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We specialize in high-quality, organic Indian spices (masale), cold-pressed oils, and other natural grocery items. All our products are FSSAI certified and suitable for home and professional kitchen use.

2. Are your products organic and chemical-free?

Yes. Our products are carefully sourced, 100% natural, and free from artificial preservatives, colors, or chemicals. Many of our ingredients are traditionally grown and sun-dried to preserve flavor and quality.

3. Do your products have FSSAI certification?

Yes, all food items listed on our website comply with the Food Safety and Standards Authority of India (FSSAI) regulations.

4. How can I place an order?

You can place an order directly on our website: mathaniyaorganicmasale.com
Simply browse the products, add to cart, and complete payment through our secure checkout.

5. What payment methods do you accept?

We accept all major payment options, including:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets (like PhonePe, Paytm, Google Pay)

  • Cash on Delivery (if available in your area)

6. Do you offer Cash on Delivery (COD)?

Yes, COD is available for select locations. You will see the option at checkout if it’s available in your PIN code.

7. How long does delivery take?

Orders are usually delivered within 3–7 business days depending on your location. Remote areas may take slightly longer. You’ll receive tracking information once your order is shipped.

8. Do you offer free shipping?

Yes, we offer free shipping on orders above India. Standard shipping rates apply on smaller orders and will be calculated at checkout.

9. Can I return or exchange products?

We only accept returns if the product is:

  • Damaged during transit

  • Defective or expired

  • Incorrect item received

Please notify us within 7 days of delivery with photo/video proof. Due to the nature of food items, we do not accept returns on opened or used products.

10. How do I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email. You can also track your order by logging into your account on our website.

11. Where do you ship?

We currently ship across India. For international orders, please contact us directly.

12. How can I contact your customer support?

You can reach us via: